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REPUTATION MANAGEMENT

Helping Delta navigate customer and employee issues BEFORE they go VIRAL.

Delta Airlines

SO WHAT?

Triage between customer service, customer success, customer experience, and field services can be challenging!


Identify audio, overlay, and embedded objects fast to avoid negative PR or brand risk.

Media Monitoring for Customer Response Teams

Save your customer response team THOUSANDS of hours. Have confidence that you have awareness and control.

Understand What is Being Said About Your Brand

Get started Tracking trending influencers in your space with ViralMoment

Additional Case Studies

REPUTATION MANAGEMENT

Helping Delta navigate customer and employee issues BEFORE they go VIRAL.

Delta Airlines

COMPETITIVE BENCHMARK

We measured #makeuphacks over time, and saw a major trend in October 2021. Some brands were able to capture the VIRALMOMENT while others just watched it past and missed the pre-holiday bump.

#MakeupHacks